Refund Policy
Qontect follows a transparent refund approach for eligible subscription and service charges, based on the agreed billing plan.
Eligibility: refund requests are reviewed for duplicate charges, failed provisioning, or billing errors.
Timeline: approved refunds are initiated through the original payment method within standard banking timelines.
Non-Refundable Cases: consumed custom implementation work and completed one-time setup services are generally non-refundable.
Request Process: submit billing details and transaction references to support@qontect.in.